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Foundation→Found→Answered→Delivered→Paid

Step 3 · Answered · Sales

Lead management

Every lead sorted by readiness, with the next action.

app.acme.com.sg / Sales / Lead managementDemo screen · example data

Lead management

16 open leads · S$224,300 estimated
AIFront desk agent
18 leads scored today4 handed to a person0 unanswered over 1 h
LeadWantsSourceIntentStageOwnerNext actionEst. valueLast contact
Richard RoeDashboardWhatsAppNewAIReply to first messageS$18,0002 Oct
Mary MajorWhatsApp agentWebsite formQualifyingAIConfirm scope and timingS$9,0002 Oct
Joe BloggsWebsiteAI searchNewAIReply to first messageS$6,0002 Oct
John DoeAI searchWhatsAppMeeting setMax M.Prepare walkthroughS$24,0001 Oct
Erika MustermannDashboardReferralQualifyingAIConfirm scope and timingS$12,0001 Oct
John SmithAccounting agentEmailNewAIReply to first messageS$15,0001 Oct
Fred NurkWebsiteAI searchProposalMax M.Follow up on proposalS$22,00030 Sep
Juan PérezWhatsApp agentWebsite formQualifyingAIConfirm scope and timingS$9,00030 Sep
Ola NordmannDashboardWhatsAppMeeting setMax M.Prepare walkthroughS$26,00029 Sep
Mario RossiAI searchReferralNewAIReply to first messageS$4,80029 Sep
Taro YamadaWebsiteAI searchWonMax M.Hand over to OperationsS$7,50027 Sep
Jan KowalskiDashboardWhatsAppQualifyingAIConfirm scope and timingS$19,00027 Sep
Tommy AtkinsWhatsApp agentWebsite formNewAIReply to first messageS$8,00026 Sep
Ivan IvanovAccounting agentEventMeeting setMax M.Prepare walkthroughS$15,00025 Sep
Kari NordmannWebsiteAI searchProposalMax M.Follow up on proposalS$6,50024 Sep
Hans MeierDashboardReferralQualifyingAIConfirm scope and timingS$21,00024 Sep
Pierre DupontAI searchWhatsAppWonMax M.Hand over to OperationsS$4,80022 Sep
Jón JónssonWhatsApp agentEmailMeeting setMax M.Prepare walkthroughS$9,00021 Sep

How it works ↓

The screen

What it does

What your team and the agents do on this screen.

  1. 01One listEvery lead, sorted by how ready they are to buy.
  2. 02ReadinessCounts the details collected: need, budget, timing, size, contact.
  3. 03Buying signalsPrice, visit or sample requests scored separately.
  4. 04Alert a personAt 4 of 5 details, or any buying signal.
  5. 05Handover briefA copy-ready summary for the sales person.

Analytics

What it measures

Reported on the screen and in the morning brief.

Enquiry to won
EnquiriesQualifiedHanded overWon
  1. 01Leads by readiness
  2. 02Time from enquiry to handover
  3. 03Handovers by owner
  4. 04Why we lose: reason, owner and fix

Accurate data

How we keep it right

Every number traces back to where it came from.

  1. 01Counted, not guessedReadiness comes from the answers given.
  2. 02QuotedEvery signal links to the message it came from.
  3. 03Fixed listLoss reasons come from one list, so they can be compared.
  4. 04Stale flagLeads with no contact for 7 days are flagged.
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