Step 3 · Answered · Sales
Inbox
WhatsApp, Instagram, website and email in one place.
Every workflow is custom built for you.
Inbox
5 conversations · 3 unread
AIFront desk agent
38 replies today21 matched to existing contacts2 drafts waiting
Richard Roe
Existing contact · matched by phone
Hi, found you on acme.com.sg. Can you build a dashboard for our sales team?09:31
Hello Richard. Yes. How many people use it, and which tools do you use today?09:31 · Agent
12 people. Sales sits in spreadsheets and WhatsApp.09:40
We would like it live by December.09:42
AI draftDecember works. Max will call you today to confirm scope. A fixed-price proposal follows by Monday 5 Oct.
How it works ↓
The screen
What it does
What your team and the agents do on this screen.
- 01One inboxWhatsApp, Instagram messenger, website form and email together.
- 02Replies day and nightThe agent answers in your tone of voice.
- 03Qualifying questionsAsked one at a time, in the chat.
- 04Follow-upsDay 1, 3 and 5 if the lead goes quiet.
- 05Take overA person can step into any chat in one tap.
Analytics
What it measures
Reported on the screen and in the morning brief.
- 01First-reply time by channel
- 02Enquiries by channel and hour
- 03Chats handled by the agent vs a person
- 04Leads lost to no reply
Accurate data
How we keep it right
Every number traces back to where it came from.
- 01Matched firstEvery chat is matched to a contact by phone, handle or email.
- 02No duplicatesA new contact is created only when nothing matches.
- 03Held for reviewPossible duplicates wait for a person to confirm.
- 04LoggedEvery agent reply is saved against the contact.